WANDERLUST X HOSPITALITY

This is an Employee Assistance Provider/Program. It is a benefit that a large number of employers provide for their employees. An EAP gives employees of a business access to a certain amount of private, confidential counselling/psychological sessions per year (at no cost to the employee).

Generally, EAP services (dependent on the organisation) will offer a capped amount of support sessions to each employee. Generally, employees are accessing these services via telephone/telehealth or may experience long waitlists to access in-person support. There are a few steps to take to access support within general EAPs. Wanderlust X Hospitality is a unique approach to an EAP service. We provide an approach that is tailored to Hospitality. We provide easily accessible, confidential one on one in person and online mental health & wellbeing support. We have a maximum wait time of 3 days to access a support session. Our support team (who have all had experience within Hospitality) conduct site visits, attend inductions and trainings and offer mental health & professional development workshops. Our Support Team has a personable and non-judgmental approach to supporting your humans with their mental health & wellbeing. We also offer access to an online resource platform, packed with a load of hospitality-specific wellbeing resources. Dealing with mental health struggles is hard enough... accessing support should not be.

We begin all of our retainers with a THREE MONTH trial contract. This gives the company the opportunity to: Assess how the program is supporting their humans, gives the owners/operators an opportunity to provide feedback and the ability to work together with WXH to adapt the program to best suit the business. This trial period will also give the company the opportunity to reassess the size of the retainer that they would like to move forward with.

The aim of our one-on-one support service is to provide immediate triage-style mental health support services. This means that if the client requires more intensive, consistent, clinical support, we will refer them on to one of our incredible external counsellors, psychologists and support networks. Our aim is to be the first point of call for humans who are struggling with their mental health and provide a safe space to be able to open up, feel seen, safe, acknowledged & provided with some guidance to tackle challenges or steps to access ongoing support. On average our clients will only access 2-5 sessions per year.

Our team is equipped with the skills and resources to respond to critical incidents, support any humans affected, provide debriefing for the team and ensure everyone has access to useful, supportive resources.

Information discussed in our one on one support, information disclosed in meetings & workshops and anything discussed with the support team remains completely confidential. The only information the company will receive from us is the number of sessions booked that month, any common themes, points of contention that could use some support & any safety issues and concerns (before these are disclosed to an operator, the client will be aware of the escalation). This confidentiality process is in line with any professional Mental Health Service accessed in Australia.

Yes! We have worked with (and currently work with) smaller, single-venue teams. We can discuss an adapted program and retainer to best suit your business and your humans.